RoundPoint Mortgage Servicing LLC
Mortgage broker in York, South Carolina
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Jeff and his team were fantastic. During the time of selling and buying a new house I had a lot of moving part happening in my life. They were patient with me, sent me all the gentle reminders that I needed and ensured everything was done in time for closing. I would Highly recommend Jeff and his team.
Reply from the business:
Aug 16, 2022We love to get feedback like this! We're so glad your experience with RoundPoint was so great. Thank you for sharing this information with us.
Excellent costumer services
Reply from the business:
Aug 16, 2022We're grateful for your feedback. It's our pleasure to provide the best possible service to our customers.
The lady was outstanding. Could not have been nicer
Reply from the business:
Aug 16, 2022We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it.
The woman (Marquita) I spoke to this evening was absolutely Awesome. She went out of her way to help me and spent so much time with me to make sure that I understood all what she was helping me with. She helped me with so much. I am so, so grateful. She is the Best! And I thank her again.
Reply from the business:
Aug 16, 2022We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again!!
The ability to talk to a real person when needed rates a 1 Star. The level of service I received from the last gentleman I talked to rates a 5 Star. The company is lucky to have him.
Reply from the business:
Aug 16, 2022We're sorry to hear that your interaction with our Customer Service Team did not meet your expectations. Your feedback helps us improve our service. We would like to hear more about your experience. Please email your contact information to SocialMedia@roundpointmortgage.com