I wish I could give 0 stars. Cornerstone home lending has the worst customer service I've ever experienced. They paid our homeowners insurance to a completely different insurance company that we are not affiliated with (no idea how) and it took them over 2 months to fix the issue. Everyone that I talked to gave me a different story as to what happened, and every single person I talked to in their customer service department was rude and did not care at all that our homeowners insurance payment wasn't made. Run away from this lender if you can. We unfortunately didn't have a choice in choosing them but if you do, choose someone else.
Reply from the business:
Aug 16, 2022Hi, thank you for taking the time to comment and please know we take all feedback seriously. However, we are unable to find any record of doing business with you. We strive to provide amazing service to all of our clients, and would love to be able to do the same for you. Please reach out to us at info@houseloan.com if you’d like further assistance.