Vital Federal Credit Union
Mortgage broker in Union, South Carolina
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It's me paiton smith
This place has slipped in the last couple years. I have been with them for 25 years but have not had as good of service since they expanded and now moved to the other side of town. Messed up check and waiting forever on a new card. 🤷🏻♂️
Always prompt courteous service
Nice people and helpful too... How ever the new building makes me feel like I'm in a doctors office and I dislike doctors offices....
Reply from the business:
Aug 16, 2019Cheryl, thank you for your wonderful review! We are happy to be able to help you!
Penny O' Shields goes so far beyond what should be asked. Knowing that I work across town she will have my transactions waiting for me when needed. She will keep me in the loop when needed and ALWAYS ALWAYS calls and/or emails back within a few hours. I never have to worry when working with her. You are a Rock Star to the 10th degree
Reply from the business:
Aug 16, 2022Angel, thank you so much for your awesome review! We appreciate your kind words so much! Have a wonderful day!
Best rates around
Been open with Vital Federal Credit Union since April 23,2021 got no problem with them with the Duncan place soon to be close on July 18,2022 it going to be hard for me to drive from BMW plant to Asheville Highway to get some cash out from the ATM.
Reply from the business:
Aug 16, 2022Kham, Thank you for your review! We understand the branch closure has a significant impact on our members who utilize this branch. We do offer a whole network of surcharge-free ATMs through the Co-Op network for your convenience. This means, you have access to thousands of ATMs at no charge to you across the country. You can use the ATM locator on our website to find the surcharge-free location nearest to you at https://www.vitalfcu.com/locations-hours and visit the "surcharge-free ATMs" link under the ATM section. We thank you for being a member of VITAL FCU and look forward to continuing to serve you! Have a great day!
2nd time dealing with fraudulent transactions on my debit card. The Duncan location no longer has office hours, drive through only. Went to the Ashville Hwy location and the customer service agent picked at her face and wig the whole conversation, there were pieces of glue on the table. The rep refused to help with the fraudulent transaction. She called the company that charged us in error and stated "they don't have an account with you". Obviously we do not use the company that charged us fraudulently, that's the literal reason we are in the bank to report the charges! Worst customer service experience. We will be closing our account and switching to another bank.
Reply from the business:
Aug 16, 2022Good afternoon! We are sorry to hear you do not feel you received our best possible customer service in this situation. We always strive to handle disputes as quickly and efficiently as possible, while also following protocol. Unfortunately, due to privacy reasons, we cannot discuss specific situations via online forums. We would love the opportunity to discuss the situation with you further to be sure all of your issues were resolved in a professional, timely manner. If you would like to contact us, please call 864-699-5940 and ask to speak with the manager. Thank you!
My uncle recommended this credit union to me to refinance my car. I placed an application. The loan officer called me to verify my employment saying I didnt put it on the application (I did). I was then denied because I dont live/work in Spartanburg County and I dont have immediate family members who have accounts? Not my credit score or income. If you're only going to serve local customers that needs to be on your website. Called and wasted my time during a workday too.
Reply from the business:
Aug 16, 2022Beth, we apologize for any confusion or frustration you experienced in the process of submitting a loan application with us. As a community charter credit union, we are required by regulation to only serve members who fall within a certain field of membership. Our field of membership criteria is listed on both our About Us and Join Vital FCU pages on our website. We apologize if this was not also clearly stated during a loan application process. Thank you for your feedback and consideration. Have a wonderful day!