2nd time dealing with fraudulent transactions on my debit card. The Duncan location no longer has office hours, drive through only. Went to the Ashville Hwy location and the customer service agent picked at her face and wig the whole conversation, there were pieces of glue on the table. The rep refused to help with the fraudulent transaction. She called the company that charged us in error and stated "they don't have an account with you". Obviously we do not use the company that charged us fraudulently, that's the literal reason we are in the bank to report the charges! Worst customer service experience. We will be closing our account and switching to another bank.
Reply from the business:
Aug 16, 2022Good afternoon! We are sorry to hear you do not feel you received our best possible customer service in this situation. We always strive to handle disputes as quickly and efficiently as possible, while also following protocol. Unfortunately, due to privacy reasons, we cannot discuss specific situations via online forums. We would love the opportunity to discuss the situation with you further to be sure all of your issues were resolved in a professional, timely manner. If you would like to contact us, please call 864-699-5940 and ask to speak with the manager. Thank you!