My uncle recommended this credit union to me to refinance my car. I placed an application. The loan officer called me to verify my employment saying I didnt put it on the application (I did). I was then denied because I dont live/work in Spartanburg County and I dont have immediate family members who have accounts? Not my credit score or income. If you're only going to serve local customers that needs to be on your website. Called and wasted my time during a workday too.
Reply from the business:
Aug 16, 2022Beth, we apologize for any confusion or frustration you experienced in the process of submitting a loan application with us. As a community charter credit union, we are required by regulation to only serve members who fall within a certain field of membership. Our field of membership criteria is listed on both our About Us and Join Vital FCU pages on our website. We apologize if this was not also clearly stated during a loan application process. Thank you for your feedback and consideration. Have a wonderful day!