Recently financed a new vehicle through this credit union and have had nothing but issues trying to make my first payment. The welcome packet received didn’t include my account/member number, so I had to call and wait on hold for 20 minutes to get that. After getting my member number, I continued getting denied online access to my account because of “incorrect information,” but the emails nor customer service could tell me what was coming back as incorrect. Customer service told me they didn’t have access to the information so they had to forward my information to another group who I still haven’t heard from. I called the automated line to at least make my payment before the due date while I continue trying to gain online access and of course since I’m not paying with one of THEIR accounts, I couldn’t even do that. At this point, I’m not 100% sure this institution would like to receive their payments…they are making something as simple as a member wanting to MAKE A PAYMENT unnecessarily difficult! If interest rates didn’t just jump up, I would refinance my vehicle with Spero FCU in a heartbeat!

Been a member for over 10 years and until recently unsatisfactory services. Be careful with online banking as it’s not accurate and the charge/balance posts are delayed. I might as well go back to the traditional ledger to track my spending! I need banking that I can trust and manage my balances by showing balance posts accurately. Not being able to manage my account has resulted in excessive and unnecessary fees. I also spoke to a rep who was more interested in getting me to see it his way then actually helping.