I almost let this go but someone has to speak up. We worked with William Cabellero, and the experience was not the best (to say the least). There were several conversations (phone and e-mail) were he made us feel judged, ignorant and as he was doing us a favor for working with us. He closed on our home in September 2021 and in December 2021 we received a notice that our payments were going up by $300.00! He's answer was literally this "Desafortunadamente esto pasa frecuentemente" (Unfortunately this happens often) Really !? An increase of $300.00 - let's just say I will never be working or referring him to anyone. His attitude and sense of superiority are appalling! UPDATE01/31/22: The issue with our payment was resolved, the agent was able to contact the servicing group (he did make it clear that his job was to originate the loan and not to service it) to check what had happened.