If you need a bank that can provide at least a moderate level of customer service you won't want to bank here. The past 2 years the lobby has been closed more than open. Currently the lobby is only open Wed. And if you want to have a real banking relationship of more than just deposits/withdrawals you will have to do your business by appointment only.

I have banked at SunTrust for many years and I have never had a problem. As I have worked in a bank and it is customary to charge for cashing a check drawn on a SunTrust account if you don't have a account there. If you don't want to pay for the service, go to your bank!Thank you SunTrust!

I gave a 2 because the tellers are helpful and nice, but everything else about BB&T has been a huge pain. I move to a new town and open a checking account, but they "have to" use my out of state address because that's what on my license and I hadn't received any utility bills yet. Fine, but use my new address as my mailing address. The mailing get putaddress didn't in and my card was sent to a different state. Keep in mind every time I need to make a purchase, I have to go to the bank and withdraw money. So I'm in there one day and the teller says she can change my address and order a new card for me. So she does that and I get an email saying I will receive it in 3-5 business days. That passes and still no card. I call the local branch and the lady says "oh, well we can issue you a temporary card, it's only good for 30 days though". Why wasn't that offered to me to begin with? 🤔

We moved here from the north and had a family member who had a account with them and recommended SunTrust! Worst decision we made because when my husband deposited his second payroll check they closed our account! All because the checks didn't match their standard they accused my husband for fraud and we were warned that even if it comes back that it wasn't accurate we weren't allowed to ever bank with them again! If I could I'd give -10 in customer service! After all they did call my husband's company and they confirmed that the payroll was legit!

I have had issues with SunTrust. But they've been quick to fix them. However, I can say that I have never once had an issue with this Seneca branch and have been so impressed with the ladies there and the customer service they provide. Renee is hands down one of the best and Carol, one of the managers is fantastic as well. I can normally do all my banking online or through the ATM but when an issue arose that required me to visit I was treated so well and they went above and beyond to assist!