Sharonview Federal Credit Union
Mortgage broker in Scranton, South Carolina
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Shifty customer service I'd bank with dollar general before I bank with these people again
Reply from the business:
May 16, 2023Thank you for your feedback, Travis. We apologize for any inconvenience you may have experienced with our customer service. We strive to provide the best service possible and will take your comments into consideration to improve our services in the future. Please send us a message at social@sharonview.org if you would like to speak with someone about your visit. Thank you!
You just lost out on four new accounts because of the lack of customer service. I decided to take the new accounts elsewhere. Also seriously contemplating taking my current business elsewhere.
Reply from the business:
Jun 16, 2023Hi there. We are so sorry to hear that you've had an unsatisfactory experience with our Florence branch. We appreciate you reaching out to let us know and would like to learn more about your concerns. Please send us a message at social@sharonview.org to discuss this further. We apologize for any inconvenience and are hoping for the opportunity to make this right. We look forward to hearing from you soon. Thank you.
Exceptional Customer Service is far from what you receive from Alger, this Branch needs a new Manager.
Reply from the business:
May 16, 2023Thank you for sharing your feedback, Heather. We apologize for any negative experiences you may have had with our team at the Florence branch. We take all feedback seriously and will work to improve our service. If you would like to share more about your experience, please send us a message at social@sharonview.org. Thanks!
Reply from the business:
Apr 16, 2023Hi Terry, we're so sorry to see that you've had a negative experience at our Florence branch. We would like to know about your visit and how we can make it better next time. Feel free to reach out to us direct at social@sharonview.org if you'd like to speak with someone about your concerns. We hope to hear from you soon. Thank you!
I do not trust this bank with my money. I had a savings account that I didn’t use for 3 years and it just maintained a balance. Recently I re-initiated making deposits - just to have my money being sent to state and my account shut down for inactivity …. To my astonishment - per manager it was my fault that I didn’t know ALL BANKS WILL CLOSE YOUR ACCOUNT FOR 5 year inactivity - which is loggin into a portal or making transactions - yet when I updated my information during acquiring information for setting up recurring payments with a tailor - none of it was communicated nor any changes - address and name have been applied. I haven’t received communication, never got new card when old one expired, their system failed 3 times to update my mailing address and l stuff doesn’t even know what they are doing to do it right. Now I have to get my money from state that is taking ridiculously long time - and I never even got an apology from the stuff/ branch manager for the mess they have caused. I do not recommend anyone this bank - not a place I would trust with my money. I have to wait for 5 months now to get my savings back.
The absolute worse!!!
This bank has phenomenonal service!!!! Lavonda Mcmillan is the BEST! Very courteous and professional☺
Reply from the business:
Aug 16, 2021Ashley, thank you for taking the time to leave us a review and share your experience with us. We have passed your message on to our Florence team and their leaders. We appreciate your membership and are happy to know that we are meeting your expectations. ** Edited to add - thank you for your additional notes about Von. He is an asset to our team, and we will pass along your comments to him and his leaders.