Empower Home Loans
Mortgage broker in Ruby, South Carolina
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Fallon was such a pleasure! As a first time homebuyer, she thoroughly explained the process and explored all options. She also kept me informed through the entire process. She has the best attitude and her main goal is to ensure that you’re getting the best. Thanks Fallon & Team.
This has been the worst experience. This was my first time buying a house a lot of things was last minute when it came to closing time. For example my closing day started at 8/26 then from 9/2 then to 9/8. My appointment for my closing on the 9/8 was at 12:00. We currently sit outside waiting almost hour 1/2 for them to finalize my DC which should of been handle on yesterday or whenever they cleared to close. I am very upset about how thing was handled in this matter. When I first got pre-approved i was at a current pay then I had gotten to 2 promotion I reach out to my realtor to let her know so we could contact the lender about the promotion I have gotten. Take her almost a month to get back at us about a new pre-approval. Very bad experience!!!! To the response at the bottom. Yes they was saying funds short to close but I received a check at the in for over paying the whole time I had the right amount.
Reply from the business:
Aug 16, 2022Your review should be towards the Lender that closed your loan and the processor you were assigned as neither one works for this company. We don't control these parts of the loan. I do know that closing dates will be pushed if funds to close are short and documents are not received on time. It appears that you had an issue before finding a home but still proceeded so there had to be something that set the process above all the other mortgage brokers. We are known for closing a lot of loans, especially ones other companies don't want to take the time to do. All in all your loan did close and you got to move into your home. We thank you and hope you enjoy your new home.
The ladies had a very short window to try and get my family and I approved and were able to do it in a timely manner. They asked for information as it was needed and kept us informed all the way even reassuring us to try to relax during the process as most know purchasing a home is stressful. My family and I are very thankful and if a situation warranted us to utilize again we would definitely do it.
It was a pleasure to work with the team at Empower. They took great care of me during the entire process. This was my first home purchase and they held my hand the whole way. I will definitely use them again for future purchases! Thank you Empower!
Reply from the business:
Aug 16, 2022Chrissy it was such a pleasure working with you. Thank you for letting us walk the journey to home ownership with you!
We closed on our first home April 22nd with the help and expertise of Fallon. She worked hard and diligently for our family. We had many questions about the process, emails, definitions. She was patient and understanding of our situation. In the end we came out with victory. Would definitely recommend. Thanks again Fallon.
Absolutely amazing company to work with! They truly care about their clients and helping them achieve their homeownership goals. Excellent customer service and quick response times!