Loan was transferred last month. They took the payment and confirmed over the phone it was auto deducted (bank statements to prove) then tried to slap me with a late fee, hit my credit, and are trying to charge me double this month. Get your books in order! Already filed a complaint with the CFPB. BEWARE OF THIS MORTGAGE SERVICER!!!
Reply from the business:
Dec 16, 2022We are sorry to hear about the multiple issues. However, we are happy to know that one our Customer Advocates spoke to you and provided the information needed. If you have any more questions, you can send an email to SocialMedia@roundpointmortgage.com and our Social Media Manager will contact you immediately.
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