I am sad to hear that my loan was transferred from EPM into Roundpoint Mortgage Servicing Corporation; specially when initially was told that EPM serviced all their loans and never transferred any. I call the new servicer, and was told that my loan will be on their system as of 12/09, when the letter I received says 12/01. As I tried to speak to an agent, the first message I received "This is an attempt to collect debt"??? once I was connected to an agent, I had a hard time understanding the agent. Nothing like the customer service I received before. This is just the beginning and I already do not want to deal with this company any more.