First Federal Bank
Mortgage broker in Port Royal, South Carolina
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We came to this bank because of the reviews we read and we were not disappointed. Caroline was a pleasure to work with. She really took the time to hear what our direction and need was and was happy to offer solutions. While we were there I smiled as the tellers and bankers were creating nearly everyone who walked in the door by name. This is what we were looking for with a bank relationship in Beaufort.
Reply from the business:
May 16, 2023Thank you for your review, Bonny! Here at First Federal Bank it is a top priority to make sure our customers are treated like family, with the utmost respect regarding your time and needs. We look forward to continue doing business with you in the future!
Reply from the business:
May 16, 2023Thank you for the five-stars!
Caroline Goodrich at the Lady's Island Beaufort branch is professional, super friendly and very capable! Thank you for EXCELLENT customer service
Reply from the business:
May 16, 2023Thank you for your review! Here at First Federal Bank we are happy to help our customers and to create a friendly environment, much like Caroline did for you. We hope to continue doing business with you in the future!
Thank you to the fantastic mortgage/loan department! Specifically, Bobby Askew, Kim Gentry, Renee Johnson, & Caroline Goodrich. We are retiring to Beaufort from Pennsylvania and the First Federal team worked with us to set up a construction loan for new construction and upon completion of the house, roll it into a 15 yr fixed rate mortgage at 1.99%!! All of this was accomplished while we were out of state. Terrific communication with us and great follow up with the builder. Thank you for the great service and the very competitive rates.
Reply from the business:
Aug 16, 2022Hi Robert! We are pleased to hear you had such a successful experience and that our team was able to assist you with such efficiency. We take pride in our communication with customers and are thankful to have you as a part of the FFB family!
Great service the way banks used to be and very few still are. Special caring service by Debbie and Graham. They along with the teller staff make you feel at home and they appreciate your business. Very professional, prompt in returning telephone calls as well as simplifying things for you in a challenging world. I appreciate your name being called when you are there fir a particular need as well.
Reply from the business:
Aug 16, 2022Hi Ronny! Thank you so much for your kind review! We are thrilled to hear that our service met your standards- we want you to feel at home with the FFB family.
Debbie Mattox and her team are alway steer for me. Small town banking and service with big city technology and products. This is the best bank ever! John Trask III
I have been a customer at First Federal Bank since it opened. I have always gotten the best service and all my needs have been handled with immediate attention by the amazing staff and management-they treat you like family!! 5 stars for all your banking needs! ☺️
Reply from the business:
Aug 16, 2022Hi Laura! We are thankful you have been such a loyal customer and we thank you for choosing First Federal. We look forward to continuing to help you with all of your banking needs!
What an exceptional experience so far! I am really looking forward to banking with First Federal, Caroline was so sweet, knowledgeable, and definitely made a bank environment feel cozy and very relaxing which is not easy to do!
Reply from the business:
Aug 16, 2022Thank you for the feedback and trusting us with your banking. We love to help customers!
This has been our bank for many years and through many names. The one thing that doesn't change is the superb service given by the friendly faces. They care for you like family.
Reply from the business:
Aug 16, 2022Thomas- thank you for choosing us through the years. We know you have many banking options and we're glad our friendly team is there for you.
Banked with them for 9 years
Reply from the business:
Aug 16, 2022wow! 9 years... we appreciate your business and being in the community.