Planet Home Lending Purchased my mortgage from my original provider. Before we were notified of the change, a payment was made to the original mortgage company. Fast forward 3 months and the sheer frustration I have due to the lack of professionalism and poor process and the lack of processes is overwhelming. I received multiple calls from their call center notifying me of my past due status and on each had to walk the agent through the history and that it was their company who has the action item not me. Each Time the agent said they were documenting so that future agents would have the detail however it is obvious you are simply a number in their system. What I mean is simple: Planet Home Lending shows a past due and sends their agents to collect "without" making sure they understand the full details and that the are not instead harassing good customers. A simple toggle button that the agent can select to temporarily opt out of collection calls for accounts where the issue is not tied to their customer would be an easy fix.... It reached a crescendo this weekend when I received a formal letter on Saturday saying quote "Your mortgage loan with our company is seriously delinquent and in default." What a way to send your customer into a weekend when your call center conveniently closes for the weekend and there is no way to contact. After multiple interactions with my "new" motgage provider Planet Home, it is sad that the only positive thing I can say is I did not choose this company.