Reena & Brandon are delightful. They helped us so much during our home buying process! I highly recommend!!

When are they ever going to fix that ATM for their account holders!!

I should have waited for the new credit union to open instead of opening up an account here ! I left my old bank with a cashiers check , and went straight to Carolina Trust. Brian opened up a savings and checking account. My credit was checked - a full credit report that stays on your report for 2 years. That shouldn't even be done. They claim the patriot act says they must do that but that's not even true. Also the patriot act expired 3 years ago. That was to verify identity , not credit. Some banks may do soft credit checks , but not full ones that affect your credit. I learned all of that after the fact. Brian told me it would be one week before I could have access to the money. One week is not 7 business days which equals 12 days before I can use any of the money in my accounts. I found out the next day when I logged into the banking app, and I saw it would be June 6. I immediately called Brian . That's when I was told it was 7 business days. Told him I really needed access to my checking account to pay bills. Said he'd call me back. He didn't. So today 5/31/23 I went in to close my account, and take it to the new credit union that does not hold a cashiers check like CFCU. Brian said he had to ask his manager or whomever if I could access my money , so he called me right after I left the bank today to say that I do have to wait to June 6 to get any of my money . I told Brian that my bills will now be late - he did not care one bit. Carolina Trust doesn't care about their members ! Crazy how they hold your money !like this !!! It was a cashiers check ! It's only going to get worse !!! Be sure to find the new sc credit union in our area , and stay away from Carolina Trust.

First time in this branch and they were very happy to help with my request.

I am fed up with this bank.. I call and I’m on hold for 20-30 mins before the answering machine finally picks up for me and then asks me to leave a message. I have to send 3-4 emails to different people before I get a response and when I do get a response, the lack of knowledge and customer service is absolutely infuriating.. I ordered a credit card with this bank 41 days ago and I still have NOT received my card. I’ve been told by several different people that my card was shipped out on a certain date and then others tell me it has not been shipped. The whole reason I got this credit card was because they were offering one year interest free. So with that said, my family and I were going to Paris, France to the Christmas markets to go Christmas shopping. I never got my card so my family cancelled our trip. Needless to say, it was not a happy day for us. If you’re looking for a competent bank in the Myrtle Beach, Surfside Beach area; DO NOT waist your time with this Credit Union. I see why now their review scores are so low on all major platforms… DO BETTER!!!

Been using this credit union for ten years with no problems. However, when I went there yesterday with a debt card issue, both employees was rude and very unprofessional when it came to helping me to reset my pin. I went to the one in Surfside, explained the situation, and they helped me within 5 minutes along with the steps. (Unlike homestown). Will not use homestown bank again.

Deposited a deposit refund check from my previous landlord 0n 10/15/2021 and teller tells me will be a two day hold. I look on my online banking and see that the check won't be released for 9 business days after this weekend. That is 10/28/2021. Mind you that today is Friday! I call the number to see if it was a clerical error. They tell me the manager at the surfside branch is trying to establish relationship with me as a client. How does this make me want to have a banking relationship when it takes so long to recieve my funds! This is totally BS!

Came inside the branch for a shared deposit. It was my first time banking here since I moved, and the teller was really helpful, showing me how to fill out the shared branching slip. Everyone was very personable and nice - even their interactions with each other were jovial. All in all, they made me feel welcomed as if it were my own home branch regardless of where I actually keep my money.

used the driveup window for the second time since joining. VERY rude person who has a control problem. Not a good representation for a business. I will not use that drive up again. Also,I deosited a bank check from a local bank for 15K and over 9K was on hold for 12 days.. Shouldn"t that clear much sooner bank to bank. Strange. Used Credit Union services for 40 years in previous location. Never dealt with a poor association like this one.