I hate that your mortgage loan can just be sold to anyone. These smaller companies just don't have the same standard of service. There's no option to communicate with Roundpoint through my online dashboard. I literally have to Google to find a contact phone number. And now I've been trying to get a hold of someone for 15 minutes, and the phone service just routes me round and round. I love to support small businesses, but honestly, when it comes to banking and loans, the risk with poor service is just too high.