Horrible customer service!! They answer calls send you paperwork but never explain information, I was unemployed and took the covid none payment offers. Never explained, it needed to be pay after 3 months payments together. Plus, they charge you $75 and $20 fees awhile no payment where done. I ask for bi-weekly draft. Sent paper work and I was told two payment needs to make in advance before draft took place. They take forever to answer the phone 30 minutes or more.
Reply from the business:
Feb 16, 2023We are disappointed to hear about your experience, but we appreciate the valuable feedback you've provided. We would like to have the opportunity to go over this issue with you. Please send an email to SocialMedia@roundpointmortgage.com with your contact information. Our Customer Care team will work with you until a resolution is reached.