Mr. Cooper sold my mortgage to this company. Certainly not a warm fuzzy feeling. It's the 13th of the month - no welcome package yet. Called them. Obtain info to make pmt online and guess what? I CANNOT make payment using just Apple. So, you buy my mortgage and now you are going to tell me which platform I have to use to pay my mortgage in this day and age? My partner uses Google Chrome, but I prefer my iPad. Sorry, Google. I like you for reviews, maps, etc., but why the bias RoundPoint?
Reply from the business:
Apr 16, 2023Thank you providing your feedback. We are disappointed to hear your experience with RoundPoint was anything less than great. We'd would really like to learn more about what happened. Please send an email to SocialMedia@roundpointmortgage.com. Our Customer Care team will contact you to provide you with a resolution.