We went through the whole application process with them, did not find a house, and abandoned our search for awhile. Thirteen months later, we got a followup email from them, and they thought they were following up on an application from a month prior, when in reality it was a year and a month prior. We went through the application process again. They never answered any of our questions, but we didn't have a house in mind, so we stuck with them. Finally we found the house we wanted. We told them we wanted to make an offer and needed our pre-approval letter, and we never got a response. We finally went to a different mortgage company. We closed on the house on July 13. Today, October 20, they sent an email to my husband asking if we are still looking for a house! No, we told you we wanted to make an offer in May, and you ignored us! They are obviously super disorganized, and I would not want them handling my mortgage.