RoundPoint Mortgage Servicing LLC
Mortgage broker in Lancaster, South Carolina
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Awesome experience, glad I chose RoundPoint as my mortgage...great team!
Reply from the business:
Aug 16, 2022You've left a smile on the faces of our whole team with your kind words. We're happy that we had the opportunity to serve you.
RoundPoint Mortgage CSR Keena is so nice and helpful. She researched aspects of my loan to help me maximize it's effectiveness. She knows her products and looks for ways to help customers solve their problems. I felt like I was talking to a friend, giving me great advice over a cup of coffee. I TRUST Keena! She is a great asset to RoundPoint and all of their customers lucky enough to talk to her on the phone. Whatever RoundPoint is paying Keena, it is not enough. I would personally give her a raise if I were her manager. She also has the "Right Stuff" to be managing people, especially with the way she manages the accounts of customers. Thank You Keena!
Reply from the business:
Aug 16, 2022We're so grateful that you took the time to share your feedback with us. Our team will be happy to hear that their has paid off! We'll make sure sure that our teammate receives your feedback.
Usually, I have no problems with this company. I have an escrow issue that I am trying to resolve for over a month now. I am just being passed along throughout the company like a hot potato. This issue should not be this hard to resolve.
Reply from the business:
Aug 16, 2022Thank you for speaking with our Social Media Manager regarding your account issue. We are working on the account issue and will have it resolved soon. Thank you.
The lady (Ms Madeline) I hope I got her name right was a professional, polite an just wonderful. She listened and gave back good information. I really appreciate the help and the listening ear. Thank you so very much for the positive feedback and info. Joy in NC
Reply from the business:
Aug 16, 2022Thank you for taking the time to share your experience with us. Our Customer Service Team loves to get feedback like yours. Thank you!
Yolanda wasa outstaing in her service, assistance and concern. She was very cordial and accommodating. She's a real asset to your organization Thank you Joseph Julian
Reply from the business:
Aug 16, 2022We sincerely appreciate you taking the time to share with us your experience. You've left a smile on face of our team.
I wish I could of given them NO stars. Let the buyer be aware! I’m going to report them to the MLS.
Reply from the business:
Aug 16, 2022We are sorry to hear you did not have a great experience. Our goal is to deliver a great experience to all our customers. Please email your contact information to SocialMedia@roundpointmortgage.com. Our Social Media Manager will contact you as soon as you provide your contact information.
Very engaging and helpful when I had questions about our first mortgage payment to them.
Reply from the business:
Aug 16, 2022We're so grateful that you took the time to share your review with us. It means so much to us when our customers appreciate our work.