1st Franklin Financial
Mortgage broker in Lancaster, South Carolina
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Have nothing but good to say about this Branch thus far. They were friendly and courteous. They were able to get me out of my rent to own building "loan shark" loan as we like to call it, with a interest rate and payment where we wanted. Will definitely be using them again for my future endeavors.
Reply from the business:
Dec 16, 2022Hello, Justin! We’re so grateful for your 5-Star review. We strive to offer the best experience possible, and your review tells us that we’re doing things right. We look forward to working with you again in the future!
Great experience. They were super nice and helpful. And they helped me when nobody else would. Definitely recommend
Reply from the business:
Nov 16, 2022Thanks a ton for your feedback and recommendation, Kenny!
Reply from the business:
Nov 16, 2022We appreciate the 5-Star rating!
During my visit I received excellent customer service I will be working with them again.
Reply from the business:
Nov 16, 2022We can't wait to work with you again, Jordan!
Reply from the business:
Nov 16, 2022We're happy to know our Lancaster team earned a 5-Star rating!
These ladies are great. Chris Borgersrode
Reply from the business:
Nov 16, 2022Thank you for taking the time out of your busy schedule to review our Lancaster office, Chris!
Reply from the business:
Oct 16, 2022Thank you for your rating, Jared!
Reply from the business:
Oct 16, 2022Thank you for your rating, Dabney!
Terrible company and Customer service. They either don't answer, or when they do, staff Shauna Broderick Etheredge and Jessica Lyn- Marie Stevens, start the conversation with an attitude. I simply call to get answers to my questions and get an attitude as if they hate working there. I've had a much better experience at their other branch and their staffing. Avoid this BRANCH!!)
Reply from the business:
Oct 16, 2022Thank you for taking the time to share your valuable review. The experience you described is not characteristic of the level of service we expect our office personnel to deliver and want you to know that your feedback was shared with our Regional Director. We’d like to apologize on behalf of our Lancaster office staff. If you would like to further discuss your experience, please contact our Quality Assurance Department at 1-800-700-7943.
I really appreciate the ladies in this office. They are all very professional and courteous. I’m so thankful they are not rude. I would highly recommend this office to anyone needing a little financial assistance.
Reply from the business:
Nov 16, 2022Thank you for the five-star review and recommendation! We are excited to be your lender of choice and pleased to hear you are satisfied with our Lancaster team.