Kinsmith Finance
Mortgage broker in Ladson, South Carolina
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Reply from the business:
Aug 16, 2022We appreciate your review and your business. Thank you!
No empathy. Not customer service.. they keep asking me about my ex roommate whom I have no contact with and told them so. I was $7-$8 short and on my way to surgery, but they kept harassing me for that measly couple of bucks. I am DONE!!!! EDIT: After speaking to the manager, I move my account to a different branch. I have waited a few months to make sure they were not the same. The one location (Rivers Ave) has been really over the top helpful and great. They are understanding and do not treat me the way the one on Ladson Rd. did. Thanks!
Reply from the business:
Aug 16, 2022Excellent Customer Service is extremely important to us and hearing that you didn't have a great experience doesn't meet our personal standards. Please call our Customer Helpline @ 866-645-8417 with your contact information and an Area Supervisor will reach out to you ASAP. Thank you.
Reply from the business:
Aug 16, 2022Thank you for taking the time to leave us your feedback!
Efficient and effective customer service with a smile.
Reply from the business:
Aug 16, 2022We appreciate the positive review, but we REALLY APPRECIATE YOU =)
Reply from the business:
Aug 16, 2022We appreciate your review and your business. Thank you!
Reply from the business:
Aug 16, 2022Positive Feedback! Just the way we like it!
Wayne is AMAZING. Help them and they will help you. Superb customer service.!!! Thank you Kinsmith
Reply from the business:
Aug 16, 2022Thank you for your positive feedback! This is affirmation that our hard work is being noticed!
Christine has been a Gem… Always available to help whenever possible and very polite!
Reply from the business:
Aug 16, 2022We're always happy to see all those stars! Thanks for your review :)
Reply from the business:
Aug 16, 2022We appreciate your review and your business. Thank you!
Very patient and helpful. Heavily recommended 🤎🤎
Reply from the business:
Aug 16, 2022Awesome feedback from an Awesome person!