I don't even know where to start at. I made a call in regards to finding out ownerships on the mortgage and understanding if one has more power over the other etc. as my husband (so to be ex) seems to think that he has all the power. Nonetheless, I had the sweetest and most understanding young lady on the phone who helped me to better understand. She took the time to answer additional questions that I had after discussing the account. She went the extra mile to provide that #1 customer service that all companies want their CSR's to display. I wish that I remembered her name I believe Kena (SP?) I should have written it down but hopefully your phone records will get this to her. Thank you for the exemplary customer service! VERY VERY MUCH APPRECIATED ALL HER ASSISTANCE THIS EVENING. MAY GOD BLESS YOU IN EACH AND EVERY WAY!