As first time home buyers, we could not have asked for a better experience than what we had with Carolina Mortgage Firm. Chad, Genesis, and Jimmy were extremely helpful throughout the entire process. Chad was our official loan officer who we first spoke to. He assured us that the loan process would go smoothly, he was very easygoing, and he made us feel comfortable with our decision. Genesis was responsive to all of our emails and worked closely with our realtor and the seller of our home to make sure everything was in place and on time. Jimmy was extremely helpful throughout the process as well. There were lots of questions we had as first time buyers, but we were able to make a quick phone call or send a text and he would would have us an answer immediately. Response time is very important in the home buying process, but in our experience, we were never under pressure at all. As long as you do a little bit of preparation and provide any requested documents, the process cannot be any easier. We were very pleased with Carolina Mortgage Firm and the staff of Chad, Genesis, and Jimmy.