My mortgage was just sold to Planet Home Lending by Loan Stream Mortgage and there's been poor customer service already. I can't register my loan on their website, nobody answers the phone. I've already lost confidence and trust in this company, my hope is I don't have to be on the show American Greed.

My home loan has been paid off since 0ct 2022 and they have yet to send me the paid in full letter/ or update my account to show its paid off resulting in me not getting a COE from Veterans Affairs Home loans when trying to buy a new home.

Planet Home Lending Purchased my mortgage from my original provider. Before we were notified of the change, a payment was made to the original mortgage company. Fast forward 3 months and the sheer frustration I have due to the lack of professionalism and poor process and the lack of processes is overwhelming. I received multiple calls from their call center notifying me of my past due status and on each had to walk the agent through the history and that it was their company who has the action item not me. Each Time the agent said they were documenting so that future agents would have the detail however it is obvious you are simply a number in their system. What I mean is simple: Planet Home Lending shows a past due and sends their agents to collect "without" making sure they understand the full details and that the are not instead harassing good customers. A simple toggle button that the agent can select to temporarily opt out of collection calls for accounts where the issue is not tied to their customer would be an easy fix.... It reached a crescendo this weekend when I received a formal letter on Saturday saying quote "Your mortgage loan with our company is seriously delinquent and in default." What a way to send your customer into a weekend when your call center conveniently closes for the weekend and there is no way to contact. After multiple interactions with my "new" motgage provider Planet Home, it is sad that the only positive thing I can say is I did not choose this company.

My mortgage was just acquired by this company and they created confusion from day one. They send the first bill to me and when I tried to pay online and ON TIME it was not possible. I was informed by Customer Service that I was paying late even if I was trying to pay before the date in the bill. No one apologized for the confusion. It was a very poor first impression. It seems I'll need to keep my eyes to avoid problems. If you have option to choose, I recommend another lender.

This company is a joke. Called multiple times about getting my flood insurance added to escrow. Every time I call it asks me to enter my loan number, then I get asked for it every time I talk to someone, including every time they transfer me to someone else. Finally someone tells me I need to email them a request to add the flood insurance to escrow. I ask them to send me the form. They tell me, "There's no form. You just send an email to this email address and it usually takes a couple of days." I send the email. Three days later I call back to check on it. After being transferred and put on hold three times again, and asking for a manager, I'm told I have to handwrite the request and email it to them. That's right. Rather than have a form to fill out and sign, they expect you to handwrite and send it. What a joke!

I have not been able to get any on the phone and my morgage was switched over to Planet Home Lending without being notified.

Mrs. Jacqui Farrell did an outstanding job helping me through the process of buying my home. She kept me updated throughout the process and worked with me and my realtor to make this process smooth and simple. Mrs Farrell reassured me throughout the process that my closing date would be on time and not only on time, but earlier than expected which was great!! Thank you Mrs.Jacqui and thank you all at Planet Home Lending, LLC

Very difficult to deal with this company after sitting through a loooong phone process you have to get passed around three or four times with even more phone recordings. CSR gives you canned responses and passes you along... Still no good answer to my issue. Send in the money and hope they get their collective stuff together just does not sit well. Second loan with them and trying to get clear picture of new insurance and tax adjustments. The escrow statement is all wrong. Did not use to review issues just took my business elsewhere course with todays rates they know they got ya!