Jim Duffy does not care about you, only your money. He had his assistants handling my mortgage, which is fairly typical however a member of his team told me to pay off my auto loan almost 20 days prior to closing. The DAY I was supposed to close I found out that they just had realized this and I was going to have to put 5% more down on my $290,000 home. I was not apologized to, I was blamed, luckily I had a screenshot of the exchange however even then nothing could be done. Do not use Jim Duffy, this was my second home purchase and it was nothing like the first and completely botched to the tune of almost 20,000 dollars more at closing!
Reply from the business:
Aug 16, 2022Dear Ms. Kramer, Providing great service to every customer is our top priority, so we take reviews like yours very seriously. Because we honor borrower privacy, we cannot discuss the details of your loan online, however, we have referred this matter to senior management to review and address. We wish you the best and would like to congratulate you on the purchase of your new home.