Loan Pronto, Inc.
Mortgage broker in Hickory Grove, South Carolina
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I went online and talked to a rep. Was asked to fill out a form, and he would be back with me later in the day. Heard nothing. Went back online the next day, messaged with the same person, and was again told he would be in touch that day. Here it is, day 3 and nothing. Just a simple answer would be sufficient or at least stick to what you say. I wouldn't do business with company at all. I spent over 15 years in the mortgage business and never treated a customer like this. Seems like a waste of money advertising. As usual, I don't expect to hear from anyone from the company.
Reply from the business:
May 16, 2023Chris, we are so sorry to hear about your negative experience. We apologize for any inconvenience this has caused and want to assure you that this is not indicative of who we are as a company. We take customer satisfaction seriously, and we regret that we fell short in your case. We take full responsibility for our mistake and are committed to addressing the issue so that it doesn't happen again in the future. We would like to make things right and encourage you to reach out to our President and Founder, Roger Moore, at roger@loanpronto.com. Thank you for your feedback, and we hope to have the opportunity to make things right.
Blaire and Nick handled my refinance better than expected. Fast, efficient and reasonable. I highly recommend!
Reply from the business:
May 16, 2023Thank you for your positive review, Wendy! We're thrilled to hear that Blaire and Nick exceeded your expectations and provided fast and efficient service during your refinance. We appreciate your recommendation and look forward to working with you again in the future.
Reply from the business:
May 16, 2023Preston, thank you for the great review!
Brittney and Elle were AMAZING! For a first time home buyer, they explained every detail of the process in the kindness way, answered every question no matter the time of day and we’re so personable! These girls get the job DONE!
Reply from the business:
May 16, 2023Caitlyn, congratulations on your first home purchase! We're so happy to hear that Brittney and Elle provided you with excellent service and made your first home buying experience a great one. We appreciate your business and hope to work with you again in the future. Congrats again!
Kelsey and Kara were great!!
Reply from the business:
May 16, 2023Donnajean, thank you for your positive feedback! It was pleasure working with you. Congratulations on a successful home purchase and thank you for choosing Loan Pronto.
Harry and Blaire at Loan Pronto were great to with with! It was so early and w we quick to get everything done. Thanks
Reply from the business:
May 16, 2023Russell, thank you for sharing your positive experience with Loan Pronto and highlighting the great service provided by Harry and Blaire. We appreciate your business and hope to work with you again in the future.
Mary Beth Hefner and Kelsey Owen were both great to work with. They helped me along the way and answered my questions in a very timely manner. It was my pleasure using them.
Reply from the business:
May 16, 2023Brian, thank you for sharing your positive experience with Mary Beth and Kelsey. It was a pleasure working with you as well!
Great company. Very patient and compassionate with me. Thanks
Reply from the business:
May 16, 2023Thank you for your positive feedback, Darrell! We are glad to hear that you had a great experience with our company and that our team was patient and compassionate with you. We appreciate your business and look forward to serving you again in the future.
Both Kelsey and Elle were very professional and always helped with every question I had.
Reply from the business:
May 16, 2023Tim, thank you for your positive feedback about Kelsey and Elle's professionalism and helpfulness. It was a pleasure working with you, and thank you for choosing Loan Pronto!
Very pleased with how fast and courteous Loan Pronto was with getting my house refinanced. Probably the easiest and quickest I’ve been apart of.
Reply from the business:
May 16, 2023Thank you for your positive review, Evan! We're thrilled to hear that you had a great experience with Loan Pronto and that we were able to provide you with fast and courteous service. We appreciate your business and hope to work with you again in the future.