Newrez LLC
Mortgage broker in Greenville, South Carolina
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I am in the real estate industry and have a lot of experience working with mortgage companies...PHH and/ or NewRez deserves the lowest rating. Extremely poor operation. It is a model for everything that corporate America should be ashamed of; outsourced foreign call centers, inefficiency throughout the institution, slow to return money and aggressive to collect. I went through the entire refinance process in part *just* to get away from this bottom-of-the-barrel company.
Reply from the business:
Aug 16, 2022We sincerely apologize for your experience, Andre. We take these matters very seriously and would like to investigate this further. Please email us the details of your concerns at customercare@newrez.com so we can look into this matter in more depth and work to resolve it.
Just finished a refinance through NewRez. Easy and streamlined process! Would definitely recommend!
We had an issue with our insurance not transferring over to Newrez once our loan was bought out from a previous lender. We received a notice of cancellation from our insurance company and immediately jumped on this by calling Newrez to get it resolved. My husband and I were extremely skeptical due to the reviews for Newrez across the board. We predicted this issue was not going to be resolved easily; however, we had the pleasure of speaking with Alexandra Johnson whom was absolutely amazing with assisting us. She was patient, courteous, professional and overall excellent customer service! Needless to say our issue was resolved within the duration of the call. We are extremely satisfied with how this issue was handled.
Reply from the business:
Aug 16, 2022Hi Sinead! We are happy to hear you had a positive experience with Newrez! We continually strive to get better and better.