As a Veteran-Owned mortgage brokerage, we take pride in our service to our clients, especially our military personnel. We regret that you feel that you did not receive the service we aim to provide. We have reviewed all email correspondence between you and Austin. He went into great detail explaining the fee and the options you had available to you in addition to the explanation of the disclosures you signed. In the past, Austin has spent his own money on client's appraisals, he has spent money on interim living conditions for clients waiting on closing, and has even done loans for $0 in compensation. "Making a quick buck" is contrary to his nature, as exhibited by his history here. Regardless, we will look into matter in great detail on your behalf. Our company did receive your request to withdraw your application, and you were advised doing so within 3 days of closing could lead to potential litigation from your contracted seller. Additionally, your realtor did request final closing documents, but advised us to disregard that request as that was something your attorney should have provided. We will reach out to discuss further.