Sharonview Federal Credit Union
Mortgage broker in Fort Mill, South Carolina
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Raymont was very helpful in getting everything that I needed set up! Very down-to-earth and professional gentleman. I recommend asking for him whenever visiting this branch.
Reply from the business:
Mar 16, 2023Hi Sean, Thank you so much for sharing about your positive experience! We truly appreciate the opportunity to serve you. We look forward to seeing you again soon! Thanks!
SharonView Federal Credit Union used to be a great credit union, not sure what has happened but the service has definitely gone downhill for some time now, I'm extremely disappointed with the lack of customer care.
Reply from the business:
Apr 16, 2023Hi Debra, we apologize that our service has not satisfied your expectations. Thank you for taking the time to bring this to our attention. We would like to follow up with you about your concerns. Please send us an email at social@sharonview.org or give us a call at 800.462.4421 so we can resolve any issues as quickly as possible. Thank you again for your feedback.
I have been trying to set up online bill pay for 2 months with zero luck or feedback from customer service. Customer service is also impossible to reach via phone.
Reply from the business:
Mar 16, 2023Hi John, we are so sorry to hear that you've had trouble setting up your Online bill pay. Please send us a message at social@sharonview.org so that we can help get your account set up properly as soon as possible. Thank you!
At first this credit Union was great. Then after I lost my job, I started making less money and soon started working for myself. The next thing I know, my checks are not clearing because they said there's a mandatory 5-day hold. And even though the money came out of my account, they still held the check. By the end of this I ended up with over $320 worth of late fees because they refuse to release the money that I already deposited in my account because it was a mobile deposit and refused to hear me out when it came down to the reason why. I used the branch at University, and the ATM didn't work and the bank manager was happy to refund these fees. Because the ATM took my money and did not credit me for the deposit. There were other people in the bank that were having the same issue. She kept saying I wish I had more people or a better ATM give me one or the other. The customer service here is not customer friendly. Each time I try to explain this to the customer service Representatives on the phone, they didn't care. Telling me that unfortunately we can't refund any more fees because you've already had three refunded. The three refunded fees were not my fault it was because of a faulty ATM machine.The customer service here is either serving board members or is serving some type of other interest because they do not care about anybody that may have less money than they did at one point. I am so disappointed in this credit union. If I wasn't so afraid of retaliation I would report them to both the better Business bureau and the cfpb.
Reply from the business:
Nov 16, 2022Hello, thank you so much for providing this feedback. We are so sorry to hear that we have not provided quality customer service when you've reached out to us. We appreciate you letting us know and would like to speak with you directly to find a solution to your concerns. Can you please send your contact information to social@sharonview.org so that we can follow up with you? Thank you!
Horrible place. You can never get ahold of anyone
Worst customer service in the banking world
Reply from the business:
Nov 16, 2022Hi there, thank you for reaching out. Can you please provide some additional details about your experience with us? We'd love to hear from you. Feel free to send a message to social@sharonview.org or chat with us on Facebook or Instagram. Thank you!
Have a new auto loan through Sharonview and it’s the most ridiculous process to be able to make a payment from a different bank. Maybe it would be easier if there were a branch within a 30 min driving distance but there isn’t! Will be refinancing with NC State Employee credit union!
Reply from the business:
Nov 16, 2022Hi April, thank you for providing your feedback about our auto loan payment process. We appreciate hearing from you and will forward this feedback to the appropriate team to look into any solutions. In the meantime, we'd love the opportunity to discuss payment options with you and help find an answer to your concerns. Could you please send your contact information to social@sharonview.org so that we can have a conversation? Thank you!
This place is a joke! Nobody can seem to do anything there as they farm out a lot of stuff and then blame the other company for them not being to do their job. Steer clear!!
Reply from the business:
Oct 16, 2022Hi there, we are so sorry to hear that you are dissatisfied with our service. We have forwarded your concerns to our branch manager, and they would love the opportunity to speak with you and make this right. Please send your name and contact information to social@sharonview.org so that our team can follow up with you. We hope to hear from you soon. Thank you.