RoundPoint Mortgage Servicing LLC
Mortgage broker in Fort Mill, South Carolina
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The customer service person was very nice, professional, friendly, welcoming me as a new customer. I appreciated that she stay on the phone with me while I set up my profile online and registered and made my first payment. As my first day working with this mortgage company, I sense this will be a nice experience for me. The online dashboard was seamless and easy to navigate too.
I requested a call back and within 5 minutes someone called me. They were very patient. They knew exactly how to answer my questions, and how to direct me to where I needed to go. They never rushed me, and I felt I could take as long as I needed. Great customer service!
Reply from the business:
Aug 16, 2022Thank you for posting your positive review. We value your time and always strive to provide fast and efficient service.
Super helpful on the phone!
Reply from the business:
Aug 16, 2022Thank you so much for your review. We are delighted to hear that you had a positive experience with us.
Realtor recommended John to me after having a bad experience with another company.. I was in a bind and had to switch gears mid process. I needed to close on a 203k loan in under 60 days... that is almost impossible for most loan companies as the process is extremely meticulous and long...John and his team worked with me to make sure that the process was seamless and under 60 days. I wouldve lost my ernest money had it not been for John and his team ..if youre looking for a solve to your home ownership issues ..this is it
Reply from the business:
Aug 16, 2022With so many places to choose from, it's an honor that you decided to give us a try, and it sounds like we made a great impression. We value your time and always strive to provide fast and efficient service. Thank you for the great review.
customer service was excellent as compared to the poorly updated web software
Reply from the business:
Aug 16, 2022While we are thrilled to hear that our Customer Service team was excellent, we're disappoint to hear that our website did not meet your expectations. Your feedback is greatly appreciated as it allows us to improve.
