Veterans United Home Loans of Fayetteville
Mortgage broker in Fork, South Carolina
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Attempting to work with Veterans united was one of the worst experiences with
Reply from the business:
Aug 16, 2022Hi there, Thank you for writing. It looks like I might not have all of your feedback here, but would like to look into this for you. I’m unable to find you based on your Google profile info. If you’re willing, would you please give our Client Advocate team a call? We understand not every homebuying experience goes perfectly, despite our best efforts to make it so. If we can help restore any trust we’ve lost, we want to try. You can call Client Advocate at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re in the office Monday-Friday 9 am to 5 pm CST. Please leave us a message so we can be sure we get back to you the next day. Sincerely, Kendra, Client Relations
My loan specilist Bob Duran was very awesome! Buying our property long-distance was tough because it's easiest for me to sit down in offices and go step by step. But, with email/telecon we were able to communicate effectively. The Veterans United system is very user friendly, each step of the loan process there was also a team member available to answer any questions I had. I would recommend working with Veterans United!!
Don't waste your time bad customer service to our heroes
Reply from the business:
Aug 16, 2022Hi Anthony, I'm sorry we weren't able to approve you for a home loan this time. We appreciate you giving us a chance to be your lender and definitely don’t want you to feel discouraged. If and when credit puts a roadblock in front of you, we offer a completely free credit consulting service. Our goal with this is to assist Veterans to build their credit back up so they can qualify for the VA home loan. We'll work with you directly to counsel and keep in touch to make sure you get to where you want to be. If you'd like to work with our credit consulting service or have any lingering questions, please give our Client Advocate team a call at 1-800-212-5200. You may also contact them by email at ClientAdvocate@veteransunited.com. Our team is available from 9 a.m. to 5 p.m. CST. Messages received outside those hours will be answered on the next business day. Very best regards, Kendra, Client Relations
