Let's face it, the mortgage application process is just a pain in the butt. But when you have a partner like David Cromwell and team, who gracefully nudge, who infuse a smile into written emails, and who answer questions they have no doubt had a million times but still make you feel you are their only client--well, it's a pleasure. I was so pleased with their process, their knowledge, and their project management. A big thank you to all the team.