I must say that I have never had someone be more on top of their customer service from a distance than Russell. He was always answering his phone calls, if not, he would text me right away and let me know he would be calling me back soon. He helped make the process of completing my mortgage process so simple and easily understood. I work as a realtor and this was my own home purchase and will for sure encourage anyone looking to purchase, to reach out to him and give him a chance to help them in this process. Much appreciated!