ALCOVA Mortgage | Charleston, SC
Mortgage broker in Early Branch, South Carolina
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We originally started with another lender & we weren't pleased. Once we started working with Jim, we knew we made the right decision. Jim was very communicative & honest with us. If we had questions, Jim was always available to answer. From the beginning his videos with explanations & summaries were so helpful, he made the process easy. We would definitely recommend Jim & will use him & his team going forward.
Reply from the business:
Jun 16, 2023It was a pleasure working with you. I hope you create many and lasting memories in your new home.
Jim and Christino make home loans simple and quickly. If you our a Vet like me (retired Navy Chief. let them get you the easies VA loan ever.
Reply from the business:
May 16, 2023Thank you for the kind words, Steve. A real pleasure working with you. Enjoy your new home!
Being a first time home buyer I couldn't have imagined how much Tracy Causby at Alcova Mortgage made this process a breeze. I will recommend Tracy to every single person I hear looking to buy a home!
Alcova Mortgage will take care of you no matter what! The secret though is to get Tracy Causby as your lender — she is wonderful, knowledgeable, and makes a stressful process easy!!
We love working with Jim! We have used Jim Duffy and his team on two occasions and on both, we were able to get the refinance done quickly and with the interest rate and loan amount range that we were looking for! Highly recommended!
Jim Duffy does not care about you, only your money. He had his assistants handling my mortgage, which is fairly typical however a member of his team told me to pay off my auto loan almost 20 days prior to closing. The DAY I was supposed to close I found out that they just had realized this and I was going to have to put 5% more down on my $290,000 home. I was not apologized to, I was blamed, luckily I had a screenshot of the exchange however even then nothing could be done. Do not use Jim Duffy, this was my second home purchase and it was nothing like the first and completely botched to the tune of almost 20,000 dollars more at closing!
Reply from the business:
Aug 16, 2022Dear Ms. Kramer, Providing great service to every customer is our top priority, so we take reviews like yours very seriously. Because we honor borrower privacy, we cannot discuss the details of your loan online, however, we have referred this matter to senior management to review and address. We wish you the best and would like to congratulate you on the purchase of your new home.
Jim Duffy and his team were probably some of the most helpful and hardworking people I have ever met. I will be using them for anything dealing with my mortgage or refinancing from here on out.
Jim Duffy and the staff at Alcova made refinancing so easy and fast.
Tracy was the lender who I completed my closing with. She was very prompt to answer any questions and thorough in her explanation throughout the whole process. 10/10 would recommend working with Tracy to close quickly without hiccups.