I attempted to apply online. And when I couldn't figure out what I was doing and gave up, I thought that was the end. A few days went by and I hadn't thought much more about it, when Layla from titlemax reached out to me. She was very nice and thorough with her explanation of things over the phone. We made an appointment for the same day. When I arrived an hour early both Layla and Ebony were helping other people. Even though I was early, they told me to have a seat and they'd be with me shortly. And the wait wasn't long at all. Ebony offered to go ahead and start the process even though my appointment was with Layla. But Layla finished my process. It was such a joy being in the room with these two ladies. They are very charismatic and the energy bouncing between both of them was just amazing. The process was explained to me. Expectations were made very clear. And I understood everything that I needed to. Layla made sure of that. I would 10/10 recommend this office to my friends and family. These women made it very quick easy and to the point. And I am so grateful for everything they made happen.