They reached out recently via email that they may be able to reduce my monthly payment on a refi and give me cash to leverage my equity on my mortgage. My interest was piqued bc I am about saving money whenever possible. They did a soft pull and when they got back to me they offered me a refi at 7% with 1.25 points (5.75%), with $21K in closing-- I'd get $30k in cash for the refi that I could use how I want. My mortgage was refi-ed a the lower point of COVID at 2.75%. So, I would double my mortgage rate, increase my monthly payment by 50%, all for a net of $9K. Rationale behind it was that the rates would decrease in a year or two and I would refi again to lower my rate. Thanks but no thanks. Not to mention, when they did the soft pull, that triggered a cascade of phone calls and letters and emails from every lender to offer me refinances on my mortgage that lasted MONTHS. My sanity was really tested. The agent really tried to get me to pull the trigger on the refi and didn't understand my apprehension. Really tried to pressure me. Would not recommend them in the future. Will not use them in the future

One time, in 2021 I contacted Rocket Mortgage to ask about refinancing options. I was soon bombarded with calls about refinancing. When I told the rep I was no longer interested he insisted that I tell him why! This time March 2022, I did not contact Rocket Mortgage to inquire about refinancing my mortgage, someone called me. That person said that I reached out to Rocket Mortgage to discuss refinancing. No I did not! I said, I was not sure but if I decided to do it, I would 'let you know'. I do not appreciate the repeated calls, leaving voice messages, text messages and sending emails asking me if I have made a decision yet, I find this harassing. then you escalate to a different department who starts with the calling, text messages and emails. I do not feel good about this relationship.

Seemed to be discriminated against. My credit (780), income, payment history, etc....is very good. However, recently (2/2021) this company wanted to charge me over $6800.00 in closing cost and then stated, sorry we cannot help you. Granted, I was approved by this company 3 years earlier but something (responses from the rep) magically stopped. I did not reach out to Quicken Loans, they contacted me after I searched for rates online. I mentioned going through the process with Quicken a few years back to the rep that called me and the company still had my information. Afterwards, the rep returned on the phone and said, sorry, we cannot help you. I really think there's an underlying problem.

BEWARE OF QUICKEN LOANS!!! I worked with Drew Thompson for over a week. I have great credit and great income and great debt to income. I have very little debt. No issues getting a loan at all. But these guys claimed they sent me the pre-qualification letter (not verified) so that I can go shopping for houses and put a bid in if I want to. But I was not able to access the letter on their site. Drew said he couldn't do anything about it. Then after a bunch of back and forth and being tugged along, Drew promised to get me the verified letter the other day before he left work for the day, but he never came through. So I tried calling him the next day and found out that he is on vacation for the next week and so I got pushed to his backup person which did not return my call until 9 PM at night! The backup person, Tony Pearce, told me they couldn't get it approved because my 401k showed that it was not fully vested. That is not true. All of my 401k money is 100% vested. But even so, why would that matter at all? I make $130k a year, have 1 house payment and 1 car payment and 2 small credit cards. My debt to income is around 20%. I am very much qualified to afford a 2nd home. I was able to get a pre-qualification letter from another bank on the same day and that evening, I was able to obtain a fully verified preapproval letter. Quicken Loans and their second rate bankers wasted over 1 week of my valuable time for no good reason that I am aware of.

If I could give this company a 1/2 star I would and that would be considered generous. Quicken Loans is never recommended in my book! Nor will I ever EVER be a returning customer. This company has dragged its feet and pushed back our closing date 7 times because they didn't order the necessary items in a timely manner for the underwriters to approve our loan and move forward with the process to close on the day everyone (including the loan officer) agree on! Let me remind you that it is the Loan Officer who sets the closing date. I understand buying a home isn't a smooth transaction but it should not leave a family in a position that Quicken has done to mine! This has left us with not having a roof over our head and the sellers of our potential home highly frustrated with us! The loan officer is never in the office and is on vacation every week. He has fallen short on his end which has become a domino effect leading to the awful situation my family is in! This is unprofessional and I recommend that Quicken look at the quality of their loan officers because laziness is not an asset in this field of business. #NeverUseQuicken

BEWARE buyers and agents! 90 days into a loan process with this company and they still have no clue when we will close. They have closed and reopened the same file, given us 5 different people , (all of whom ae clueless ) to talk too , and delay delay! Let me save you some time. Go for a local lender , that communicates with you and or your agent . Use a bank who knows you , or a local loan officer and steer clear of any1-800 lenders, even if they have nice commercials! You get 0 information from this company.

I have been working with Quicken since June 8,2021 and we are now within 3 days of closing only to be told I don't qualify for my loan. They even kept my earnest money. Would not recommend.

In my humble OPINION this is a scam. Please do research and review all documents before signing. In my case, they reassured me they would be able to help, haggling me with calls and texts once I inquired online about a refi loan to pay off debt. I finally called back and was initially told there was nothing they could do, probably not enough equity in my home to pay off debt. Then I received a few messages from One of their loan advisors telling me what I was told was incorrect. He reassured me he could find the perfect solution. After bleeding me for information and financial documents he didn’t even have the courtesy to call me back to update me on what if anything he could do. I finally received a loan estimate indicating an anticipated closing cost of $38,000. What a joke! As with any transaction BEWARE!

Very untrustworthy and poor customer service