
On Point Home Loans, Inc.
Mortgage broker in Clover, South Carolina
0
0 Reviews
My wife came across On Point Home Loans while I was deployed, and upon arrival, I decided to give them a chance. I talked to them, and they convinced me to provide them with an opportunity. Then they disappeared for a couple of weeks. I tried calling, leaving voicemails, texts, and emails, but nothing seemed to work. Finally, after some time, I managed to contact Levi, who apologized and claimed their workload interrupted communications with me as a customer. I had to chase them in sort of speak. Not too many issues after that and we managed to close the house. To recap, communication destroyed the experience. Levi is the SME, if you need detailed explanations go straight to him as his assistants lacked some knowledge (my personal experience and opinion). 2 out of 5 stars. *Updated Nov 2021* He did it again. Called talking about better rates and paying part of the process to refinance because he wanted a better review from my part. Disappearing yet again. Look elsewhere. There are plenty in today’s market.
Reply from the business:
Aug 16, 2022Hi Alberto, We do apologize of your recent experience. Unfortunately, Levi Santos has been affected by Covid 19 and pneumonia since the beginning of October. Which, has caused him to be away from the office battling this horrible virus. This is the first we have heard of this issue and that that Levi has reached out to you to assist on improving your interest rate. However, we strive daily to ensure all clients are contacted within the end of day. Would you please call us or we can call you, so we can help remedy this immediately. Thank you!
I was in the market for a quick refinance on my house, and Eli Langford and his team of professionals helped me achieve this in the fastest I've ever heard of. Eli and Melissa were able to close my loan refinance in a matter of literally 14 days after starting my official application! That was tremendous for me and my family. My spouse had a surgery coming up and we needed a payout included in my refinance and they were able to close it with absolutely no hiccups in 14 days...that was 14 - 31 days sooner than any other competing company had offered me. All I had to do was be quick and diligent with the information they needed from me and they executed the rest for me. It was all very hassle free, and a lot less stressful than the first time I bought my house. This company and their professionals are easy on the customer and their needs. They had no problem answering any of my million questions I had for them, nor minded to repeat themselves, or explain in a different way, when I asked the same questions multiple times throughout the process. Both Eli and Melissa were willing to work late (past 5pm) each day; if I needed them for anything specific or even just more questions I may have had. I really felt they were in MY corner the whole time, and they made this whole experience a true Breeze for me and my family. I cannot recommend this company or their highly trained professionals enough! Do yourself a favor and give them a try for any of your home loan needs.
Reply from the business:
Aug 16, 2022We are humbled by your kind words! None of this would have been possible without your responsiveness and cooperation. Thank you my friend for the opportunity to help you and your family and I look forward to seeing you soon!
Thank you to the team at OnPoint! I was a first time home buyer and was unsure of the process but Michael made sure there were no hiccups. He was knowledgeable and very responsive. I also worked with Melissa she was able to walk me through what exactly I needed and always followed up quickly. Michael and Melissa made this hectic process super simple for me!!
Reply from the business:
Aug 16, 2022Hey Meredith, it was our pleasure. You made it very easy to work with. Here are On Point Home Loans couldn't be more excited for you. If there is anything we can assist in the future with you or your friends & family, we'll always support them in the same way. CONGRATULATIONS ON BECOMING A HOMEOWNER!!!
The best experience, Levi and the team were superb !! Stayed informed every step of the way .
Reply from the business:
Aug 16, 2022Thank you Cathy for allowing the team and I to assist you! You have been wonderful in every step of the way. I hope you and your son enjoy your beautiful home!!! ~Levi Santos
We recently closed on our first home with On Point Home Loans. We worked with Anna Jurca, who I highly recommend. We got a good interest rate, we closed on time , and all this because Anna went above and beyond. She is very personable, easy to communicate with and always responds right away. Highly reccomened!!
Reply from the business:
Aug 16, 2022"Laura, Thank you for trusting me for your first home purchase! I enjoyed getting to know your family and helping with all needs and questions. Welcome to Charlotte, NC!!" ~ Anna Jurca
I would highly recommend On Point Home Loans. My mortgage officer Michael Vittatoe was always available to answer my calls, worked on my behalf to get the best rate, and went above and beyond to answer any questions I had. Melissa Vasquez made the “document getting” process as smooth as possible and kept me up to date on my closing. Can’t thank and recommend them enough!
Reply from the business:
Aug 16, 2022Thanks for the kind words Alex, it truly makes our team smile to hear this kind of feedback. We appreciate you entrusting us with your mortgage for your new picture-perfect house and we hope that from your experience here we've earned you as a customer for life.