Loan Pronto, Inc.
Mortgage broker in Clover, South Carolina
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Maney from Kiss 95.1 talks about Loan Pronto all the time so I had to see for myself what was up. I'm big on communication and from the very beginning, Caroline and Olivia let me know what to expect every step of the way and answered all the questions I had. Closing was so smooth with the notary coming to me at my convenience. I would def use them again!
Reply from the business:
Dec 16, 2022Jenn, thank you for the great review! We’re so happy you loved your experience with Caroline and Olivia and can’t wait to work with you again in the future.
my situation was a little complicated, I was working with 2 other brokers who was having difficulties then I decided to contact Loan Pronto. Zack deliver what he promised, Kara did an excellent job and made painless for me. above 5 starts for both of them.
Reply from the business:
Dec 16, 2022We’re so glad you had a great experience with Zack and Kara! Thank you for the great review, Milton.
Looked their website to check rates, terms, etc. They and Mutual of Omaha have called 14 times in 4 hours.
Reply from the business:
Dec 16, 2022Marc, we have no record of your name in our system nor do we have your contact info or phone number, so it's not possible that you've received a phone call from Loan Pronto. If I had to guess, you likely searched us on the internet and accidentally clicked on an ad that you thought was for Loan Pronto, but it was a company that sells your data like LendingTree or Bankrate, and now you have a ton of lenders calling you trying to sell you a mortgage. I would appreciate you removing this complaint because we have no record of you visiting our site and no contact info for you. Thanks so much.
The entire team at Loan Pronto were amazing!!!
Reply from the business:
Dec 16, 2022Thank you so much, Marla! It was a pleasure working with you.
Amazing service!
Reply from the business:
Aug 16, 2020Thank you for your business!
My wife Called loan pronto to inquire about a heloc, after speaking with them we decided to go forward, they did a credit report and came back with a pre-approval for a certain amount. They gave us terms for a heloc and stated that a credit card would have to be paid off with it , which was fine because we were going to do that with it anyways. So we say move forward. Then they come back and say we have to pay a vehicle off then 2 vehicles. And last they say no the underwriters want us to refinance the whole house , I have a 3% loan on my house and they try and push a higher interest rate 30yr mortgage and add my vehicles in. Felt like a total bait and switch for to me, and not happy with it. We will not be going that route. Don't approve something and switch it up to make a different sale. Add to response: You are absolutely wrong, when we made inquiries to your company about a heloc we were told a credit check would have to be done in order to determine what we qualified for first, so that's what we did, at that point is when you sent us 2 options 1 for the heloc and 1 a refinance, that was when we decided to move forward with the heloc option.
Reply from the business:
Dec 16, 2022Chad, I'm sorry you are unhappy and our goal is to help all clients and provide all their options. While we encourage reviews on our site, we do ask that you also be honest about your experience. Your complaint is incorrect in a few areas. For example, we quoted your wife a rate and program on prior to us pulling your credit and not the other way around which is what you are suggesting in your complaint. While privacy keeps me from going into specifics and detail, what she quoted us varied vastly from the credit score we pulled. In that case, our loan officer's job is to offer you other programs that you might qualify for because we couldn't provide you a HELOC. In this circumstance, a full refinance was the only option we had that would benefit you. This was not a ploy to get you to do a full refinance. We believe our clients deserve options and we were providing you with all the options you had. At no point in time was your loan approved and we didn't get to the point that an underwriter looked at your loan. This all happened over a 3-day period of time and we have emails documenting this conversation. I would kindly ask that you remove the complain or, at a minimum, correct the inaccuracies. Thanks so much.
Kelsey Boole and Kara Odham did a wonderful job working with us!! They worked very fast and had us closed in only a few weeks.
Reply from the business:
Jan 16, 2023Thanks for the awesome review, Clark! We're so happy to hear that you had a quick and easy mortgage experience with Kelsey and Kara. Happy New Year and we look forward to working with you again one day.
Prompt, efficient, and so sweet. A truly knowledgeable person in the loan industry! Highly recommend.
Reply from the business:
Jan 16, 2023Thank you for the great review, Lisa! We're pleased to hear that you had a pleasant and knowledgable experience with Alex and Peyton. Thanks again for sharing your review with us and the community.
Staff was professional and efficient. Anthony did a great job walking me through the process. Want definitely recommend their services.
Reply from the business:
Jan 16, 2023It was a pleasure working with you, Ray! We look forward to working with you again one day. Thank you for the great review.