Family Trust Federal Credit Union
Mortgage broker in Clover, South Carolina
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Jaelon went to extra effort and time to make sure we got everything we were hoping for. Very courteous, accurate and prompt. We are very pleased.
Reply from the business:
Mar 16, 2023Thank you, Daryl, for your kind words. We are delighted you had an amazing experience with Family Trust Federal Credit Union. Your support is greatly appreciated, and we look forward to continuing to provide you with excellent service. Have a wonderful day!
Nice people
Reply from the business:
Mar 16, 2023Hello Grace, thank you for your five-star review. We are delighted that you had a positive experience at Family Trust Federal Credit Union. Have a nice day!
Reply from the business:
Mar 16, 2023Hello there, your five-star rating is a testament to the service we provide at Family Trust Federal Credit Union. Thank you, and have a nice day!
Tahja Carter was very friendly and helpful today! Definitely will ask for her every time!
Reply from the business:
Mar 16, 2023Hi Keamari, we're pleased to learn that our team provided you with friendly and helpful service at Family Trust Federal Credit Union. Have a nice day!
Horrible customer service, the branch employees are rude and lazy. Will take my business elsewhere
Reply from the business:
Feb 16, 2023Hi Tina, we strive to provide helpful and kind service, and we are sorry if your recent experience with us fell short of what you had expected. If you would like to discuss your concerns further, please contact engagement@familytrust.org. Thank you, and we hope you have a nice day.
Taylor was very helpful and a real pleasure to have her as my teller this afternoon. FRIENDLY staff and fast service. They're always there to help. Thank you Family Trust keep up the GREAT WORK. If you looking for a local bank Family Trust Credit Union will take care of all your financial needs.
Reply from the business:
Aug 16, 2020Thank you for your positive review Benny! We strive to provide excellent service every day, and we appreciate your membership.
Amanda has the best customer service!!
Reply from the business:
Mar 16, 2023Thank you for taking the time to share your positive experience with Amanda's member service at Family Trust Federal Credit Union. We always strive to provide exceptional service to all of our members and we are thrilled to hear that Amanda exceeded your expectations. We appreciate your support and hope to continue serving you in the future.
Great staff, always quick and friendly
Love my bank. Only one problem! They hold my SS even when they have it a week ahead! Why? My old bank released before weekend so my bills are not late!
My husband and I have been members since the 1990’s and he recently passed away. When FT found out they put a freeze on the bank account and disabled it from the website because there was a balance due to them on a Visa card. Be warned that if you owe them money and your spouse passes, they will hold what you have. The ‘family’ in FT sadly no longer applies.