Caliber Home Loans
Mortgage broker in Clover, South Carolina
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This company is trash. It's very difficult to get anything done with this company. Expect to spend a minimum of 45 mins on the phone. Half of that will be with their totally worthless automated system. While the employees are professional and courteous, their company as a whole is terrible. this is a large company who could care less about its patrons. If your Mortgage broker sells your mortgage to Caliber Home Loans or is about to, I would highly advise you to not allow them to do so.
I highly recommend Caliber! They won’t leave you in the dark like some of these big loan companies tend to do. Leslie Long was a fantastic consultant! She made everything seem effortless!
Unclear communication, disorganization and expectations were not managed at all. With so many choices for loans these days, go with someone else. Read the reviews, they are all the same. Delayed closings, bullying and combative loan officers. I've never been treated so poorly and this was my 4th home purchase. No dirty laundry aired here. Stating facts.
Reply from the business:
Aug 16, 2022While I am not able to respond about any specific borrower details, let it be known that all borrowers are allowed chances to send grievances and Caliber Home Loans is an industry leader to respectfully respond to everyone. At the end of the day, there are standard rules that have to be applied to all loan files. While it is hurtful to be publicly ridiculed without a chance of defense, it is unfortunate when someone feels that airing their dirty laundry on a public forum is the answer. As for me, I wish you the best in life. May you be blessed.
Leslie is wonderful! She explained everything, walked us through the process and was available for any questions until the end. If you are a first time buyer, she is your go to.
Excellent customer service! The whole process with this loan company was professional but I felt as if my loan team Todd young and Linda Green cared about me as an individual not just an application. This is very rare in my opinion. I thank them both for helping me make my dream come true and for getting me through a long and trying process with as little stress as possible on the loan side anyway... Highly recommend this company. Todd Young you Rock!
Reply from the business:
Aug 16, 2021Thank you so much! I just saw the Google review. You are a jewel, it was great for me to work with you.
Excellect service and professional staff! Customer service is their TOP priority!
Leslie Long, my loan consultant, was open to all of my research and suggestions and looked for ways to make it work. She also was proactive of what to expect from the underwriters which made the process less painful. She was willing to work with the NC down-payment assistance program and the USDA loans despite the paperwork involved. She was responsive and amenable to my work schedule. She is trustworthy which I highly value and I felt like she really had my best interest in mind.
