I normally don't leave a review, unless it is either super bad or super great. In this case it was a great experience. I was speaking with a gentleman with the name C. White, he literally held my hand through the entire painstaking process of submitting a few forms that I was having trouble submitting on my own. C. White did exactly what I would expect from a service provider. 1. he listened to my concern. 2. involved himself to get my concern to the right people. 3. spoke and treated me like a real person. 4. he stayed on the phone and confirmed the documents, the ones that I was getting errors when sending, were getting through to his system. 5. he found me a solution. RoundPoint Mortgage is super lucky to have an employee like C. White. Would I recommend RoundPoint Mortgage? Let's see if they approve my request and I will come back with an update. But so far so good. Come to think about it, everyone I've spoken to over the phone with RoundPoint Mortgage has been super great. KUDOS to all the call center people that work at RoundPoint Mortgage.

I was dubious when I found out that my loan had been transferred to a big loan servicer before I had even made any mortgage payments, but RoundPoint has made the process smooth and hassle-free. Their customer service reps were responsive to all my questions (once I got through to them past the inevitable automated menu) and helped me understand what I was responsible for and what to expect. When I went to use their online portal, I found it easy to navigate and full of helpful tools, like a calculator that shows how much I can save over the life of the loan by paying additional principle. I have only made one payment so far but I am expecting my mortgage experience to be painless thanks to Roundpoint.

I was delighted to receive a call from RoundPoint Mortgage. The young lady I spoke with was 'a breath of fresh air', she was professional, courteous, knowledgeable and empathetic. She reached out to me to fix a problem with my paperwork. It demonstrated excellent customer service and exemplary customer care. Great job!

Excelente trabajo!👏🏼👏🏼 Cecilia Duran excelente persona 👏🏼☺️ La recomiendo, su trabajo muy profesional👍🏻La mejor atención, siempre pendiente de todo, la mejor experiencia de comprar mi casa la tuve con ella muchas gracias Cecilia Duran🙏🏻 Bendiciones Dios me la cuide siempre 😊

Edwina Mooney we can not thank you enough for everything you did for us. If anyone is looking for a professional and hardworking working person to assist them with their mortgage then they should work with Edwina Mooney who has over thirty years of experience and it shows in the excellent work she performs for her customers. Our closing on April 22, 2022 was stress free and all our questions about our morgage was answered quickly and professionally by you. We recommend you to everyone we know in Long Island NY and in Queens, NY. Thank you for all you done for us . S&J