Charlie Miller is professional, thorough and responsive. As first time home buyers, Charlie made sure we understood every part of the process prior to moving to the next step. He was available by text or call at any time to answer all of our questions and to provide guidance where needed. His support team, Colleen and Andrew, were pleasant to work with as well. Together, they made what can seem like a daunting process, as seamless and straight forward as possible! We had the utmost confidence that him and his team would succeed in providing us the loan. Thank you Charlie, Colleen and Andrew for your expertise and assistance!