Synovus Bank
Mortgage broker in Charleston, South Carolina
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I come here to make deposits for my business and every time I use the drive thru it’s an excessive wait time. I understand that it gets busy, but the right thing to do is acknowledge the customer and let them know you’ll be with them shortly. Today I sat at the drive thru for 12mins before the empty container came back. I was never greeted or told that they were making my deposits. I then went inside and the guy in the burgundy shirt has my deposits processing them. I asked what happened, he asked “is this yours?” Please teach your employees customer service skills, especially when businesses entrust you to handle millions of dollars. Regards, A very unhappy customer
This has got to be one of the most worthless banks in the Nation. The general culture at Synovus is lazy and difficult. They act nice but getting anything done is impossible. No one follows up and their technology is terrible. Good luck with online banking as it locks you out constantly. Tried recently to get a POA (which was crafted by a lawyer and used successfully at another bank) so I could manage a sick family member’s account. They wouldn’t approve our legitimate POA and told me that when I get straight to get back to them. The family member is on a ventilator in ICU. i told them this when I presented it. I found such a list of conditions and commentary to be insulting and typical of this awful bank and it’s multiple locations for which I’ve had similar difficult and cavalier attitudes.