Alex provided me with the best customer service I have ever experienced. He welcomed me to RoundPoint as a new customer and explained their services in detail. He was extremely knowledgeable and had the patience of a saint. He took the time to explain every facet of my loan to me. As a new homeowner I found all that information invaluable. Thank you Alex!

As a current customer with Roundpoint - when we sold our current home and were in the market to buy once again I wanted to remain with Roundpoint based on their strong customer service. I reached out to Brandon directly based on his service location and he was very prompt, informative and helpful during the entire loan process. His team kept me informed on what was outstanding and the website was easy to use for uploading documents and staying on track with action items. The process was very seamless and personalized. I would definitely recommend RoundPoint in the future and would certainly recommend working with Brandon and his team!

I spoke with Betsy today and it was such a pleasure to work with her. She was so pleasant and patient, in answering all my questions.

Dave Marone was fantastic throughout my home buying experience. He was supportive while I was shopping for a home and kept me informed about what to expect when I made an offer, and he stayed in touch at every stage of the loan approval process. Dave also listened to my needs and recommended products that could best suit my goals. I cannot recommend Dave enough to other future homebuyers - especially first time buyers! I am giving 4 stars to RoundPoint as a whole because I feel that the underwriting process could have been smoother, but Dave's service was definitely 5-star worthy.

Roundpoint and specifically Mason Huddell were amazing and gave us the white glove service. For first time home buyers, he simplified the process and was on top of every little detail no matter the day or time to ensure we got the loan for our first house. I cannot thank him enough for his hard work!

The customer service rep that assisted me today was so professional and personable. She is truely an asset. I run 2 business's and I would hire her just from how she handled my call! THANK YOU!