RoundPoint Mortgage Servicing LLC
Mortgage broker in Catawba, South Carolina
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Jeremy and his team always make us feel like we are the only loan they have going, (which is far from the truth)! Jeremy and his team are always very prompt in answering any email, call, or silly text message. I always tell people Jeremy lends from the heart, he will not go through with a transaction just to make a dollar. Jeremy is always thinking a step ahead, and he has a great team to back him up and make every transaction seamless, painless, and not stressful at all! We have worked with other lenders, so we can honestly say, Jeremy is the best of the best out there, you will not be disappointed if you choose Jeremy and his team. We will always choose him! Thank you Jeremy and Team! You guys ALL ROCK!
Reply from the business:
Aug 16, 2022Thank you for taking the time to share this positive review. We will make sure to share this with our team to let them know to keep up the amazing work.
Alex was very pleasant, knowledgable, and helpful in assisting me with my questions and transactions. I'll admit, I wasn't in the best mood when I first called, but by the end of our conversation I was back to smiling again. Thank you, Alex!
Reply from the business:
Aug 16, 2022We appreciate the fantastic review and are glad we could be of service. We will share your feedback with our teammate.
Excellent support and even lead us to simplify automatic payment setup. Thanks
Reply from the business:
Aug 16, 2022We are glad to know you are satisfied with out services. Thank you for the positive review.
I have phoned RoundPoint 3 times since Monday of this week, with the same request. All 3 representatives have been very nice, and helpful, but I still don't have my year end loan docs so I can complete my taxes. I refinanced after a few months with RoundPoint, and much of the reason had to do with their cumbersome processes. Not helpful in my experience.
Reply from the business:
Aug 16, 2022We are truly sorry to hear about your experience with RoundPoint. We'd like the chance to turn this around for you. So that we can locate your account, please email your name, property address, and contact information to SocialMedia@roundpointmortgage.com
Representative was very professional and was able to assist me with what I called in from and asked if there was anything else he could assist me with. I was very satisfied to be able to resolve my questions and assistance on the firs call without being transferred.
Reply from the business:
Aug 16, 2022We really appreciate you taking the time out to share your experience with us. Our whole team works very hard to keep our customer happy.
The representative who helped me was patient, knowledgeable, and very helpful.
Reply from the business:
Aug 16, 2022Thank you so much for your positive feedback! We're thrilled to hear you were satisfied with our service.
