
Spero Financial
Mortgage broker in Boiling Springs, South Carolina
0
0 Reviews
Worthless. Was with them for over 10 years and the quality kept going down hill. I finally switched to a bank I'm much happier with and keeps the same employees. Don't ever do anything with them were you'll need important tax documents for filing your taxes. They don't send them to you until well after tax season when you need them, then you're lucky if they fill them out right. Maybe I should have reported them to the IRS for improper handling if tax documents. When there supposed to send a corrected form your lucky if they fix it or if you even get one. And they were starting to charge just as many or more fees than a non credit union. I'd give negative stars if I could. Horrible place.
Reply from the business:
Aug 16, 2022We are surprised and disappointed to hear of your recent experience. As a not-for-profit cooperative, it is our goal to provide excellent member experiences each time. If you are willing, please email your best contact number to intheknow@spero.financial so that a member of our team can reach out for more information. Thank you!
I’ve been banking with Spero for a while. Terry the branch manager is awesome so was Sharae. I lost my job due to catching Covid and had a major surgery. So i took money from taxes paid a lump some so I wouldn’t be behind on my payments Cherise applied it to principal. Destroying my credit, they also took my credit card because of this. Cherise also threatened to use my personal information out of their database to sue me for recording her without her permission! Which is against the law to use my personal information with my bank for your own purposes. I feel as though I’ve been highly violated. I’m so disappointed and I’m happy I do have all this on recording
Reply from the business:
Aug 16, 2022We take matters like this very seriously and are actively working to conduct a detailed review of what occurred. If they haven't already, a member of our team will contact you directly for more details.
Absolute terrible place to bank! They were awesome when they were SCTelco but now that Spero has taken over it is awful! I now have a charge off because some how they say I have a $40 balance on something! I did some research and it looks like they charge a $5 fee each month to have a checking account. I didn't know this and I had switched to my wife's bank account back when we got married 7 years ago. Well because of this fee the money I had in this account apparently ran out because of the fee and they charged off the $5 plus a fee of $35. Now this has caused my credit to go down 130+ points!! I'm in the process of buying a house and my current bank is considering not giving me a mortgage because of this! Everybody needs to stay away from this place and bank anywhere else!!
Reply from the business:
Aug 16, 2022Mr. Brackins - We have sent your review to our Member Service Department to look further into your experience. As a member-owned cooperative, we strive to provide excellent member service. A member of our team may reach out directly to you to learn more. In closing, please know that we are the same organization as we were as SC Telco - we simply changed our name to Spero Financial in late 2020. Thank you for your membership!