Jeff and Mecklenburg Mortgage were crucial to our cross country move and are a true example of how a business of their size should be run. Local and as knowledgeable as they come, brilliant with communication, and provided the best rates available with services valued far above their fee. In an industry where it’s easy to fall for the flash and advertisement of large mortgage chains; Jeff and the team are the straight shooters you’ll want to have working with you. Our experience closing checked all the boxes, and no doubt they’ll find a way to do it for you too.

Jeff and team have been so helpful throughout the whole process. I shopped my rates around and they were able to get the best rates each time. I have recommended Jeff and his team to all my friends and family. Each time they have such positive things to say about their experiences as well!

Jeff and his team are excellent. As first time homebuyers my wife and I required a lot of help. Jeff and his team answered all of our questions and even thought of a few we had not considered. Jeff was very friendly and a pleasure to work with in general. Jeff also found us the best rate available which at the end of the day is the most important thing.

Not friendly! Said “no” immediately before even getting my full information. I had to keep them on the phone until they even consider giving me a quote. On top of that, very rude. The person name was Jeff and not helpful at all.

Jeff with Mecklenburg Mortgage did a fantastic job helping us secure financing for our first home! He was able to help us lock in a competitive rate and answer all our questions throughout the buying process. Thanks Jeff!

*Update* - Additional star removed for basically blaming me for not catching a mistake this business made (when it was submitted correctly) and trying to make excuses for poor customer service. Just do better and take accountability. ----- We just got our first mortgage statement...so I guess the process is complete??? Wouldn't know because the communication with Jeff and his team was severely lacking. There were some hiccups at the start due to email notifications not being received by their online portal and his 2 voicemails going into my spam filter - I was then met with a fairly rude phone call accusing us of "clogging up his pipeline" if we weren't interested. The online portal was easy to use - but not very customizable and seemed very generic - so we had some back and forth on what exactly was needed from us (which caused more delays). The biggest issue for us came when they made a assumption about the spelling of a name. This caused us to have to re-sign everything and have a notary come out again (after having the first one reschedule 6 times and end up coming to our home after 10pm). People make mistakes - I get it, but Mecklenburg Mortgage took no accountability and did not apologize for the mistake or inconvenience on our part. When questioning them, we got a one sentence email in response. We then noticed that there was an additional $100 fee for the notary to come back out that was initially made for us to pay. They fixed that - but sent no communication to us, and I again had to ask for clarification. Very short reponses, very rude, made us feel like we were not valued as clients. I specifically contacted a local company for the personal service and we were very disappointed with what we got.

When we decided to move from the west coast to Charlotte early in 2021, one of the first things I did was research local mortgage brokers in Charlotte. I read several glowing reviews of Mecklenburg Mortgage and sent Jeff Muth a request to talk in February. From the time I spoke with Jeff and explained our situation and what we were looking for to the time we finally purchased our home in Charlotte in September, Jeff and Mollie at Mecklenburg Mortgage were outstanding to work with. We were nervous about the rising interest rates but Jeff looked around and found us an incredible rate and positioned us very competitively when it came to offer time. More than anything, it never felt like I was working with a big bank or mortgage company — it felt like I was working with Jeff and Mollie. They took care of all the hard stuff for us and seriously looked out for our best interests when it came to purchase time. If you're looking for a competitive rate and a team that has your back, definitely give Mecklenburg Mortgage a call.

Jeff and his team were very helpful through the whole process. Their rates and service are unmatched. Would highly recommend Mecklenburg Mortgage.