Russell Smith and The Dream Team at ALCOVA Mortgage
Mortgage broker in Bennettsville, South Carolina
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If I could rate them zero I would. I called up asking for help on getting the right loan seeing what I was qualified for and to get the help I need because I am a first time home buyer I’m not familiar with the process and I need to learn. I was spoken to very rudely almost like I was a problem. I was told forms would be emailed to me so my boyfriend and I could start getting the ball rolling. I’m also unappreciative of the commentary I got on the phone when asked how much we were willing to pay and I was honest when I said I did not want to pay more than $975 which is our current rental price. Rather than saying oh hey that’s good to know while we wait for the forms we lied and never sent you if you can afford x this means you need to look at prices for homes that are this much or below. Dude never bothered to call back and check in and it’s been three or four months I’m still waiting on that email. Just because someone’s income isn’t a lot doesn’t mean they don’t deserve respect. I wouldn’t pick this company. They can’t even get an email to the consumer or follow up.
Reply from the business:
Aug 15, 2023Good morning Elizabeth, I would love to talk to you when it is convenient for you and find out what happened. I see in my notes that we spoke initially and I had left a voicemail on May 26 to check on you but did not hear back. We definitely do not have issues with clients looking to purchase at any price or payment level. Moreover, we encourage staying within a budget that works for our clients. I apologize that you did not receive an email and felt someone was rude. When we talk, I would love to continue our initial discussion. Thank you and I look forward to speaking with you and making this right for you. Have a blessed day.
Mr Bill Fisher is great!! I'm trying to buy my first home and he told me exactly what I needed to do to do that unlike rocket mortgage and other lenders. I wish I would've went with them first instead of wasting my and effort elsewhere. I highly recommend Mr Fisher is so great, very nice and helpful!
Reply from the business:
Aug 12, 2023Thank you for the excellent review and we agree that Bill Fisher is an amazing loan officer. We look forward to continuing to work with you.
I've completed multiple closings with Russell and his team over the last 15+/- yrs. He and his team are the best of the best at what they do. He's great at working with any level of client from highly qualified credit to a first-time buyer with maybe questionable or minimal credit. He also has a tried and tested system to get you through to closing quicker than the norm in the industry. Top-notch, compassionate, informative and high integrity are just a few words I think of when it comes to Russell and his team.
Very professional and helpful throughout the entire process of purchasing our home.
Russell and his team exceeded our expectations during our home buying process! Highly recommend for anyone considering purchasing a home that wants an A+ mortgage lending experience!
Absolutely phenomenal. We are second time homebuyers and the difference between Russell and our first experience was night and day. The whole team was professional, effective and timely from start to finish. Highly recommend Russell and team.
Great experience! Very responsive and quick to close!
