I just moved here from Utah so I don't know if this is normal but this credit union won't accept shared banking or if they do its only limited to one other bank/credit union I am limited to how many transfers I can do on my mobile app even with it being a Carolina Trust account they charge $5.00 for each cashier's check and that really sucks because I love cashier's checks it protects both parties but I guess I won't be doing that anymore and I guess my money is stuck in my accounts in Utah I truly don't understand the point of having a credit union account here I can't even use what I would think would be services that are provided I think a charge for a cashier's check is ridiculous I am use to 2 free cashier's checks a month then a dollar charge not $5 its like I should just keep my accounts in Utah and not have one here how convenient

Helpful hometown credit union.l

Eh, it's alright.

Sent me two letters saying that I had not made my payment. Check cleared my account on June 16 . Mow been calling all morning with no answer. Must be getting robbed or something 🤷‍♂️

Why are there four teller spots in the lobby? Most days you are lucky to have one person working the lobby and seems like most of the time they also work drive-thru. Although I understand people in the office are working other jobs it is a bad look to not see them with customers and they couldn't provide some level of assistance. I shouldn't have to dedicate an hour to make a payment. During COVID you could make a payment in drive thru with no problem.

Opened an account almost 2 months ago and I still don't have a debit card !!!!! Nobody at the bank seems to care at all worst service ever I've ever seen in my life. I don't like to give bad ratings but this seriously is beyond ridiculous. And this Friday their banking system was down then they told me maybe we'll be able to deposit your check maybe not who knows. Seriously what kind of customer service is this?

Always pleasant and friendly.

We have been members for quite a few years now and have never had any issues at the Conway location. Yes drive thru is slower than should be but there is only ever one person handling 3 lanes of customers, need to work on that CTFCU. Anytime we have went inside we were acknowledged promptly and served in a timely manner by a friendly face.